Assistant Port Executive (Customer Service)

Looking for customer service jobs in Singapore? An opportunity is available for an Assistant Port Executive (Customer Service) in Singapore on a permanent employment basis. The role focuses on shipment tracking, customer inquiries, logistics coordination, and resolving cargo-related issues.

The employer is offering a $5,000 joining bonus for Singapore citizens and Permanent Residents (PRs), subject to terms and conditions. Candidates with a diploma, strong communication skills, and an interest in logistics or freight forwarding may be suitable for this position.

Key Responsibilities

The successful candidate will serve as a key contact for customers, helping them obtain shipment updates and resolving service issues while coordinating with internal teams and external partners.

Main duties include:

• Responding to customer inquiries by phone, email, and chat about shipments, customs clearance, cargo delivery schedules, and shipping documents.
• Tracking shipments and proactively informing customers about delays or changes in delivery status.
• Assisting customers with service requests, shipment bookings, and tracking systems.
• Coordinating with warehouse, transportation, and operations teams to resolve shipment-related problems.
• Recording customer interactions and monitoring outstanding inquiries until they are resolved.
• Escalating complex or urgent cases to team managers when necessary.
• Following up on pending requests to ensure timely resolution and meet customer service performance targets.
• Supporting claims investigations by collecting relevant information and documentation from customers.

Requirements and Qualifications

Applicants interested in this customer service job in Singapore should meet the following requirements:

• A diploma in any discipline.
• Previous experience in logistics or freight forwarding is preferred.
• Strong verbal and written communication skills.
• Good problem-solving abilities and a customer-focused approach.
• Familiarity with logistics and shipping documents, such as bills of lading (BL), packing lists, invoices, permits, and Free Trade Agreement (FTA) certificates.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Willingness to work a 5.5-day schedule.

Who Can Apply for This Job?

This opportunity may appeal to candidates seeking permanent employment in Singapore’s logistics and customer service sector.

However, the advertised S$5,000 joining bonus is specifically stated for Singapore citizens and Permanent Residents, subject to the employer’s terms and conditions. The vacancy information does not confirm whether foreign applicants requiring work-pass sponsorship are eligible. International candidates should verify their eligibility directly through the official application portal before applying.

Salary and Benefits

The advertised benefit is a S$5,000 joining bonus for eligible Singaporeans and Permanent Residents. The source does not specify the monthly salary, additional benefits, annual leave, or other employment allowances.

Candidates should confirm the salary package and the joining bonus conditions with the employer during the recruitment process.

Only shortlisted candidates will be notified.

Applicants are encouraged to review the full job requirements and confirm the eligibility conditions before submitting their applications.