Customer Service jobs in Dubai with salary 5000 – 6000 AED

As a Customer Services Officer at Al Ramoos General Trading LLC, you will play a crucial role in ensuring excellent customer satisfaction and enhancing the company’s reputation through your interactions with clients. Your responsibilities will include:

Customer Relationship Management:

– Interacting with customers via telephone, email, and in-person to provide information about products and services.

– Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.

– Building strong relationships with customers to foster loyalty and repeat business.

Order Processing and Sales Support:

– Processing customer orders accurately and efficiently.

– Providing sales support by assisting customers in product selection and offering solutions that meet their needs.

Documentation and Administration:

– Maintaining accurate records of customer interactions and transactions.

– Handling administrative tasks related to customer accounts, such as updating information and preparing reports.

Communication and Coordination:

– Liaising with other departments to ensure timely delivery of products and services to customers.

– Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.

Achieving Sales Targets:

– Working towards achieving sales targets and KPIs set by the company.

– Upselling and cross-selling products to maximize revenue and commission earnings.

Requirements:

– Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.

– Excellent communication and interpersonal skills.

– Strong problem-solving abilities and a customer-focused approach.

– Ability to work independently and as part of a team in a fast-paced environment.

– Proficiency in using CRM software and MS Office applications.

– Fluency in English (additional languages may be advantageous).

Benefits:

– Competitive salary (AED 5000-6000 per month) with additional commission opportunities.

– Opportunities for career growth and development within the company.

– Health insurance and other benefits as per company policy.