Organization: Private Nationality: Emiratis (UAE Nationals) Gender: Both Male and Female Job Title:Customer Service Representative Qualifications: High School Diploma or Higher Experience: No experience required, experience is a plus Languages: Arabic and English Salary: To be determined during the interview City:Dubai Working Days: Monday to Saturday Working Hours: 8 hours
Introduction: Al Fursan Contracting is a leading private organization in Dubai, dedicated to providing exceptional services to our clients. We are currently seeking talented Emirati individuals to join our team as Customer Service Representatives. If you are passionate about delivering excellent customer service and building positive relationships, we invite you to apply.
Job Description: As a Customer Service Representative, you will be the first point of contact for our clients and play a crucial role in ensuring their satisfaction. You will handle inquiries, resolve issues, and provide support to our customers in a professional and timely manner. This role offers an exciting opportunity to gain valuable experience in customer service and contribute to the success of our organization.
Responsibilities:
Handle incoming calls and emails from customers regarding inquiries, complaints, and feedback.
Provide accurate information and assistance to customers in a courteous and efficient manner.
Resolve customer issues and escalate complex cases to the appropriate department for further investigation.
Maintain customer records and update databases with relevant information.
Ensure customer satisfaction by addressing concerns and following up on resolutions.
Collaborate with team members to improve processes and enhance the overall customer experience.
Requirements:
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure in a fast-paced environment.
Proficiency in both Arabic and English languages.
Strong problem-solving skills and attention to detail.
Previous customer service experience is a plus but not required.
How to Apply:
If you are a motivated and customer-focused individual looking to start or advance your career in customer service, we encourage you to apply. Please send your CV in PDF format to [email protected] with the job title “Customer Service Representative” in the subject line.
Join us in delivering exceptional service and making a difference at Al Fursan Contracting. Apply now and be part of our success story!
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