Job Opportunity: Customer Service Representative
Company Overview:
Day to Day Group is a leading private company operating across Dubai, Sharjah, and Ajman. We are committed to providing exceptional customer service and fostering positive relationships with our clients. As part of our continuous growth, we are currently seeking talented Emirati candidates to join our team as Customer Service Representatives.
Position Summary:
As a Customer Service Representative, you will be responsible for delivering outstanding service to our valued customers. This role presents an excellent opportunity for Emirati nationals with a passion for customer service to start their career in a dynamic and supportive environment.
Key Responsibilities:
- Customer Interaction:
- Interact with customers in person, over the phone, or through email to address inquiries and resolve issues.
- Provide information about products, services, and company policies to customers.
- Order Processing:
- Assist customers with placing orders, processing returns, and tracking shipments.
- Ensure accuracy and efficiency in order processing to enhance customer satisfaction.
- Issue Resolution:
- Investigate and resolve customer complaints or concerns in a timely and professional manner.
- Escalate complex issues to the appropriate department for further assistance.
- Administrative Support:
- Maintain accurate records of customer interactions and transactions.
- Assist with administrative tasks such as filing, data entry, and documentation.
- Customer Feedback:
- Gather feedback from customers to identify areas for improvement in products or services.
- Communicate customer feedback to the management team to drive continuous improvement.
Qualifications and Skills:
- Preparatory or high school diploma.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Benefits:
- Competitive salary commensurate with qualifications and experience.
- Opportunities for career advancement and professional development.
- Supportive work environment with a focus on employee development and well-being.
How to Apply:
If you are an Emirati national with a preparatory or high school diploma and are passionate about delivering exceptional customer service, we encourage you to apply for this position. Please send your CV in PDF format to [email protected]. We look forward to reviewing your application and welcoming you to our team!