We are seeking an experienced Order Processing Manager to lead and manage the order processing function for an established FMCG business with international export operations.
The role serves as the key point of contact between the organization and its clients for export order processing and fulfilment and holds full departmental accountability for order management across global export markets.
The Order Processing Manager will ensure accurate, timely, and compliant processing from order entry and export documentation through to fulfilment, shipment, invoicing, on-time delivery, order confirmation, and shipping-document issuance.
The role reports directly to the General Manager and requires strong leadership experience combined with extensive knowledge of order processing, export operations, supply chain, shipping, and logistics.
- Bachelor’s Degree, Diploma, or equivalent experience in Supply Chain, International Trade, Logistics, Business Administration, Order Processing, or a related field.
- Minimum 10–12 years of experience in order processing/supply chain within the FMCG or tea export industry, including proven managerial experience.
- Proven experience managing an Order Processing or Export Operations Department.
- Minimum 4–5 years of experience in a leadership role.
- Previous manufacturing experience of at least one year would be an advantage.
- Knowledge of ERP/Navision would be an advantage.
- Knowledge of international export documentation, including Letters of Credit (L/C), Certificates of Origin, and Phytosanitary Certificates, would be an advantage.
- Intermediate MS Office skills, including Excel, Word, Outlook, and PowerPoint.
- Power BI reporting skills.
- Strong presence of mind and quick-thinking ability, with the ability to focus on key objectives and work within specific timeframes.
- Team-oriented with the ability to demonstrate initiative and work with minimal supervision.
- Good interpersonal, planning, organizational, and customer-handling skills.
- Dynamic, highly attentive to detail, and capable of managing multiple responsibilities simultaneously.
- Candidates currently based outside the UAE are also welcome to apply.
Strong understanding of:
- Order processing
- Shipping and logistics
- Warehouse management
- Inventory management
- Procurement and planning
- Accounting
