Airfreight Team Leader

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning. DHL Global Forwarding has an opening for an Airfreight Team Leader in Riyadh, Saudi Arabia.

Join us in connecting people and improving lives!

In this Airfreight Team Leader position

• Coordinate implementation of airfreight operations strategy and plans in line with business strategy and requirements, global guidelines and policies
• Coach, guide and ensure teams are trained for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams’ level
• Identify and resolve recurring issues, and suggest modifications to airfreight operations work methods focusing on increasing effectiveness and efficiency
• Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Identify performance issues of suppliers, and propose solutions to improve performance
• May use Industry sector or logistics specialist expertise in their day-to-day work
• Participate to develop, maintain and achieve airfreight operations productivity and profitability targets
• Ensure that correct costs and revenues are captured by the team against customer’s profile and react to related excess profit/loss
• Support team to deliver excellent quality and to resolve quality related issues
• Manage team to ensure shipments are transported in line with the customer service commitment,
• Responsible for team shipment data quality
• Implement necessary regulatory compliance procedures are followed relating to commodity and locations
• Support new business during hypercare phases
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
• Supervise tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations
• Escalation point for existing clients and ensure a desired level of customer retention
• Identify opportunities to expand business with clients
• Continuously improve in-house customer interaction focused on proactive shipment information incident/complaint management, ad hoc pricing, and claims
• Use available tools to proactively monitor and improve performance
• Conduct regular dialogues with team to review quality and performance levels vs targets
• Ensure customer invoice timeliness and accuracy
• Investigate/support complex invoice disputes

Now, here is what we need from you!

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary