Senior Analyst, Ecommerce Customer Development – Amazon (Remote)

The Senior Analyst, Ecommerce Customer Development plays a key role in building a strong partnership with Nestle Health Science’s and Amazon. This role will lead to the development of actionable insights around specific programs that deliver against our Amazon customer priorities. This position is also responsible for providing direct support to Amazon, leading the analysis and reporting of Ecommerce-specific metrics, demand planning, content management, supply chain and marketing directives throughout the internal organization for the assigned categories and e-retailers.

KEY RESPONSIBILITIES:

• Support the Customer Development/Ecommerce team and its directives by organizing and interpreting various retailer and third-party data sources related to key consumer, retailer, and industry data. Identify meaningful insights and lead the development/delivery and execution of recommendations within Amazon account.
• Own and optimize weekly Amazon reporting and support team with analysis and insights for regularly scheduled merchant meetings.
• Leverage data and established guidelines to deliver best-in-class merchandising recommendations at the e-retailer level.
• Analytical foundations – develop standardized category review templates to help drive actionable insights.
• Assess competitive market activity and provide analytics supporting strategic decisions and identifying risks/opportunities/white space to the NHS portfolio.
• Own content management and optimizations for key accounts.
• Produce advanced Consumer Data (Market Research, Retail Media Analysis, Digital Penetration Opportunities, etc.).
• Assist with any research and lead projects to deliver solutions benefiting both the customer and category.
• Work with agency partner(s) and internal teams on forecasting while communicating changes that will impact the overall supply chain.
• Mentor and guide junior Analysts.
• Own/Create presentations for key internal and external meetings.
• Present necessary findings to internal and external stakeholders.
• Proactively identify business critical trends/issues and propose actionable solutions to the appropriate teams for resolution.
• Identify and create necessary analytical tools required to efficiently diagnose business performance .
• Travel up to 10%
• Additional tasks as assigned.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor’s Degree is not required but preferred.
• At least 2 years of Consumer Packaged Goods experience is desired.
• Amazon Vendor Central experience is strongly recommended.
• Power BI experience strongly preferred.
• Prior experience working with excel & PowerPoint data required.
• Prior experience working directly with account teams preferred.

SKILLS:

• Microsoft Office (very strong Excel/PowerPoint), IRI, Customer and Syndicated Data.
• Understanding of Content/SEO.
• Power BI.
• Retailer specific data knowledge (Amazon).
• Ability to build relationships and senior level engagement.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Problem solver with a solutions oriented mindset.
• Must be an articulate communicator who can quickly synthesize data.
• Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization.
• Understand the value of listening to customers, gaining insights and moving objectives forward.