Customer Service Representative jobs in Dubai, are highly sought after due to the city’s dynamic business environment and diverse population.
These roles typically involve assisting customers with inquiries, resolving issues, and providing information about products or services. Fluency in both Arabic and English is often required, as Dubai is a multicultural hub.
Employers look for candidates with strong communication skills, patience, and problem-solving abilities.
Customer Service Representative jobs in Dubai
While some positions may require prior experience in customer service, others are open to fresh graduates, offering excellent opportunities for career growth in sectors such as retail, hospitality, telecommunications, and finance.
The work hours are generally from 8 to 9 hours a day, with competitive salaries and additional benefits such as health insurance and performance bonuses.
| Job Details | Description |
|---|---|
| Category | Customer Service |
| Career Level | Entry Level |
| Experience | 1 Year |
| Required Qualification | Bachelor |
| Requires Traveling | No |
| Salary | 4000 – 5000 AED |
| Salary Type | Per Month |
| Total Vacancies | 2 |
| Skills | Customer Service Representative, Customer Retention, Inside Sales, Communication |
| Qualifications |
|---|
| High school diploma or general education degree (GED) required |
| 1 year of customer service experience |
| Experience working with inbound and outbound calls, customer retention, and inside sales preferred |
| Proficient in Microsoft Office |
| Excellent interpersonal and communication skills |
| Comfortable working in a high-volume role |
| Demonstrated ability to prioritize tasks and manage time efficiently |
| Basic computer skills in various software and web-based applications |
| Responsibilities |
|---|
| Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion |
| Document all inquiries, requests, resolutions, and follow-up tasks |
| Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines |
| Display a courteous and empathetic attitude to all customers |
| Perform research to answer customer inquiries and requests |
| Grow existing customer accounts through exceptional customer service and effective sales techniques |
| Meet quantitative performance metrics as outlined |
| Keep customer accounts current by updating databases during calls |
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