Customer Service Representative jobs in Dubai, are vital roles that focus on providing support and assistance to customers.
As a Customer Service Representative, you will handle inquiries, resolve complaints, process orders, and provide information about products or services.
This role requires excellent communication skills, a friendly and patient attitude, and the ability to work well under pressure.
Customer Service Representative jobs in Dubai
Many industries in Dubai, including retail, hospitality, telecommunications, and finance, offer these positions, often requiring proficiency in both Arabic and English due to the diverse population.
Customer Service Representatives in Dubai can expect competitive salaries, opportunities for career growth, and the chance to work in a vibrant, multicultural environment.
| Category | Details |
|---|---|
| Job Type | Full-time |
| Job Location | Dubai |
| Responsibilities | – Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. |
| – Resolve customer issues by identifying problems, researching answers, and guiding customers through corrective steps. | |
| – Process orders, returns, and exchanges, ensuring accurate documentation and follow-up. | |
| – Maintain detailed and accurate records of customer interactions and transactions. | |
| – Provide information about products, services, and company policies. | |
| – Escalate complex issues to appropriate departments for resolution. | |
| – Contribute to customer satisfaction by going above and beyond in service delivery. | |
| – Participate in regular team meetings and training sessions to stay updated on company products and policies. | |
| Qualifications | – High school diploma or equivalent. |
| – Previous customer service experience, preferably in a remote setting. | |
| – Strong communication and problem-solving skills. | |
| – Proficiency in using customer service software and remote communication tools. | |
| – Reliable internet connection and a quiet workspace. |
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