Customer Service jobs in UAE, are abundant and diverse across the Emirates’ thriving business landscape.
Dubai and Abu Dhabi, in particular, offer numerous opportunities in sectors like retail, hospitality, banking, telecommunications, and aviation.
These positions typically require excellent English proficiency, while knowledge of Arabic is often considered a valuable asset given the multicultural nature of the UAE market.
Many companies offer competitive salaries, housing allowances, and health insurance packages to attract skilled customer service professionals.
Customer Service jobs in UAE
The work environment is usually modern and professional, with many positions based in air-conditioned malls, corporate offices, or contact centers.
However, candidates should be prepared for varying shift patterns and weekend work, as the UAE’s business week runs from Monday to Friday, with many establishments operating seven days a week.
| Category | Details |
|---|---|
| Position | Customer Service Agent |
| Department | Customer Service |
| Career Level | Entry Level |
| Experience Required | 1 Year |
| Education | Diploma |
| Travel Required | No |
| Salary | Not disclosed |
| Salary Type | Monthly |
| Vacancies | 1 |
| Category | Details |
|---|---|
| Core Responsibilities | • Customer support via phone, email, and chat • Issue resolution and complaint handling • Product knowledge application • Customer interaction documentation • Cross-departmental collaboration • Follow-up on pending issues |
| Required Qualifications | • English proficiency • IT system knowledge • Google Sheets and Drive expertise • Customer service experience preferred |
| Essential Skills | • Strong verbal and written communication • Analytical problem-solving abilities • Customer service orientation • Technical support capabilities • Documentation skills • Team collaboration |
| Key Personal Attributes | • Empathetic approach • Patient demeanor • Adaptable mindset • Problem-solving focus • Customer-centric attitude |
| Technical Skills Required | • Google Suite proficiency • System documentation • Email management • Phone support • Technical issue resolution |
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