Are you passionate about delivering exceptional customer service? Join our team at UHRS, a private company based in Dubai, UAE, as a Customer Service Representative. We are currently seeking talented individuals to fill this role and contribute to our commitment to providing outstanding service to our clients.
| Position | Customer Service Representative |
|---|---|
| Nationality | All nationalities |
| Gender | Male and Female |
| Qualifications | Bachelor’s degree in a related field |
| Experience | Experience in customer service |
| Languages | – |
| Salary | AED 3,000 |
| Location | Dubai |
| Working Days | 6 days per week |
| Working Hours | 8 hours per day |
Role Overview: As a Customer Service Representative at UHRS, you will be responsible for providing prompt and efficient assistance to our clients. You will handle inquiries, resolve issues, and ensure customer satisfaction at all times. This role offers an exciting opportunity to interact with diverse clientele and contribute to the success of our business.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Assist customers with product information, orders, billing inquiries, and other related queries.
- Resolve customer complaints and escalate complex issues to the appropriate department for resolution.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other team members to ensure consistent and high-quality service delivery.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- Identify opportunities for process improvements to enhance the customer experience.
How to Apply:
If you are a proactive and customer-focused individual with a passion for service excellence, we would love to hear from you. Please send your resume in PDF format to jobs@uhrs.ae. Kindly mention “Customer Service Representative Application” in the subject line of your email.
At UHRS, we value diversity and inclusivity in our workforce. Join us and become part of a dynamic team dedicated to exceeding customer expectations.
Note: Only shortlisted candidates will be contacted for further consideration.