Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Strategic Customer Manager in Riyadh, Saudi Arabia.
Join us in connecting people and improving lives!
In this Strategic Customer Manager position
- Sales Growth & Customer Acquisition
- Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment.
- Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids.
- Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions.
- Consultative Selling & Value Creation
- Recommend tailored solutions based on customer needs using deep industry knowledge.
- Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
- Position DHL as a trusted advisor through consultative selling and value-added services.
- Customer Relationship Management
- Build rapport and trust with SBC accounts by understanding their business and market dynamics.
- Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.
- Introduce additional services to enhance customer value and loyalty.
- Sales Planning & Campaign Execution
- Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
- Maintain a personal sales plan focused on new business acquisition and revenue growth.
- Achieve specific volume growth targets in assigned areas of the business.
- CRM & Pipeline Management
- Perform all aspects of the sales process and update all relevant activities in CRM daily.
- Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.
- Monitor offer validity and renew terms to maintain competitiveness.
- Implementation & Onboarding Support
- Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.
- Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.
- Market Intelligence & Collaboration
- Share insights on market trends, competitor activity, and customer feedback with internal teams.
- Use networks within Deutsche Post DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.
- Align sales efforts with regional and product strategies.
- Compliance & Sustainability Awareness
- Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities.
- Promote DHL’s green logistics solutions as part of the customer value proposition.
Now, here is what we need from you!
- Minimum 5 years industry experience
- Proven success in new business acquisition
- Experience managing medium to large, complex customer accounts
- Undergraduate degree
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
